60-Day Shade Match Guarantee
If your shade doesn't match, we don't want your money. Email admin@vivaura.net within 60 days of delivery and we'll send a replacement shade or refund you in full — used or unused, and you don't need to send the stick back.
Other returns
For any other reason you may return an item within 30 days of delivery, in the condition you received it. Email admin@vivaura.net with your order number and we'll send instructions. We cover return shipping on shade-match claims; for other returns, return shipping is yours.
Refunds
Once your claim is approved, the refund goes back to your original payment method. Banks usually post it within 5–10 business days.
Damaged or wrong item
Send us a photo within 14 days and we'll replace it at no cost.
Contact
HueMe™ · 350 Indiana St Ste 550, Golden CO 80401, United States · admin@vivaura.net · +1 800-469-8176